{
    "id": 481313,
    "slug": "good-services-lou-downe",
    "nstc": null,
    "title": "Good Services",
    "subtitle": null,
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    "description": "<p>Most of the services we use every day aren't designed to meet our needs. In fact, most of the services we use every day weren't designed at all. Confirmation emails aren't sent, explanations aren't clear and appointments aren't flexible, meaning our lives are more difficult to navigate than ever before. In the rush to create new innovative experiences, services today have overlooked the one crucial thing we need from them: to be able to do what we set out to do with as little friction als possible. This book will tell you how to design a service that your users can find, understand and use without having to ask for help. It will tell you how not to disappoint your users, and make sure they can do the thing they set out to do. In a nutshell, it will help you to make services that work.</p>",
    "additional_content": null,
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    "imprint": null,
    "language_code": "eng",
    "original_language_code": null,
    "page_count": 222,
    "duration_seconds": null,
    "publication_date_first": "2020-01-01",
    "publication_date_latest": "2024-01-26",
    "cover_url": null,
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    "created_at": "2025-09-19T14:31:17+00:00",
    "updated_at": "2025-11-05T00:42:25+00:00",
    "publisher": {
        "id": 522,
        "slug": "bis-publishers-bv",
        "name": "BIS Publishers BV",
        "created_at": "2025-09-19T12:49:58+00:00",
        "updated_at": "2025-09-19T15:06:04+00:00"
    },
    "contributors": [],
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}